By using our services you agree to our terms and conditions of business.

Our Initial Visit
We charge an extra 50% of the maintenance clean price to cover the additional time taken to get everything up to standard.

What to Expect
Our pure water cleaning system is extremely effective at cleaning general dirt and pollution from your windows, however, if you have builders’ residue (such as paint, render and concrete), stickers or adhesive, staining/discolouration on the windows or frames from chemicals, rust and UV bleaching of frames, pure water will not be effective at removing these and will require a restoration/deeper clean. Please notify us before your first clean.

Frequency of Cleans
We offer the choice of 4 or 8 weekly visits; however, we ask for some flexibility on timescales of a week either side to take into account bad weather, staff holidays or equipment failure.

Bad Weather
We will always try to not clean your windows in the rain; however, we do still work in light rain or short showers (this will not affect the standard of your clean). For your peace of mind we also implement a 24-hour guarantee meaning that if results are unsatisfactory, we will return and re-clean your windows free of charge. You must notify us within 24 hours of the clean.

Access Policy – Locked Gates or Restricted Access
If we have notified you prior to your clean (via text and/or email) and we arrive to find a locked gate or restricted access preventing us from completing the full clean, we will clean all accessible areas. In such cases, you will still be liable for 100% of the full clean price. This policy is in place to cover time, travel, and operational costs for scheduled appointments.

Turning Us Away
We will do our best to provide a regular and reliable service but in order to do so we need reliable customers. We reserve the right to charge you the full price due to cancellation on the day as we have already made time and space for your clean in our busy schedule and it is too late for us to replace that slot with another. We also reserve the right to charge the full price of the clean if access on the day has not been made available by the customer.

Ending Our Services
If for one reason or another you should wish to cancel our services, you have the right to do so at any time. This can be done by telephone on 0161 327 1595 or by email to matt@trucleanplus.uk. However, we do not offer one-off window cleans. By using our services you agree to a minimum of 3 cleans. If cancelling before 3 cleans have taken place, the remaining cleans will be payable.

Complaints Procedure
We will always try to provide you with the best possible service every time we attend your property. If for any reason you are not satisfied with our work, you must contact us within 24 hours of the clean. We will be happy to return the next working day to re-clean your windows for free. Please note that complaints made after 24 hours may not be re-cleaned. Please note we operate a no refund policy. We will rectify work you are not happy with free of charge provided we are informed within 24 hours of the clean date.

Confidentiality
All of our customer information is kept on a confidential, secure database and is not discussed or shared with any individual or company, as is required under the terms and conditions of the data protection act.

Payments
Customers joining our 4 or 8 weekly rounds are required to pay via our direct debit system GoCardless which can be set up on our payments page. Payments are then automatically collected 3-5 working days AFTER each clean. Customers booking one-off services such as gutter clearing who are not joining our regular rounds are required to pay via BACS; payment is due on invoice.