Our Privacy Policy
1. Privacy Policy – Introduction
1.1 We are committed to safeguarding the privacy of our website visitors, service users, individual customers, and customer personnel.
1.2 This policy applies where we act as a data controller with respect to the personal data of such persons – in other words, where we determine the purposes and means of the processing of that personal data.
1.3 We will cooperate with relevant law enforcement agencies should your data be lawfully requested. For any legal requests, please email us at info@trucleanplus.uk
1.4 Our website incorporates privacy controls which determine how we process your personal data. You can choose whether to receive direct marketing communications and limit the collection, sharing, and publication of your personal data. These controls can be accessed via our website.
1.5 We use cookies on our website. We will ask you to consent to our use of cookies when you first visit our website. 1.6 In this policy, “we”, “us” and “our” refer to TruClean+ Ltd.
2. The personal data we collect
We may process:
Contact data – name, address, telephone number, email address, and/or social media identifiers.
Account data – your account identifier, business name, settings, and marketing preferences.
Transaction data – details of transactions with us, including payment information.
Communication data – content and metadata of any communications with us.
Usage data – IP address, geographical location, browser type, operating system, referral source, pages viewed, and website navigation patterns.
We may collect this information directly from you or via our website analytics tools.
3. Purposes of processing and legal bases
We process personal data for:
Operations – to operate our website, provide services, fulfil orders, issue invoices, and maintain accounts. Legal basis: contractual necessity / legitimate interests.
Publications – where you consent to us publishing content or details (e.g., testimonials). Legal basis: consent / legitimate interests.
Communications & relationships – to manage relationships, provide support, and handle complaints. Legal basis: legitimate interests.
Direct marketing – to send promotional materials. Legal basis: consent / legitimate interests.
Research & analysis – to monitor and improve our website and services. Legal basis: legitimate interests.
Security & fraud prevention – to protect against unauthorised access and malicious activity. Legal basis: legitimate interests / legal obligations.
Legal claims – for the establishment, exercise or defence of legal rights. Legal basis: legitimate interests.
Legal compliance & vital interests – where required to meet legal obligations or protect vital interests.
4. Providing your personal data to others
We may disclose personal data:
To our insurers and professional advisers.
To service providers, including web hosting and payment processors, only as necessary for service provision.
Where required by law, court order, or to protect legal rights.
5. International transfers
Where we transfer personal data outside the UK, we will ensure it is protected by appropriate safeguards in compliance with UK GDPR adequacy regulations or standard contractual clauses.
6. Retention of personal data
We retain personal data only as long as necessary for the purposes outlined in this policy. Typically:
Contact, account, transaction and usage data – 1 to 5 years after last contact.
Communication data – 6 months to 5.5 years after the communication.
We may retain data longer where required by law or to protect vital interests.
7. Your rights
You have rights under UK data protection law, including:
Access to your data.
Rectification of inaccuracies.
Erasure of personal data.
Restriction of processing.
Objecting to processing.
Data portability.
Withdrawing consent (where applicable).
Complaining to the ICO (www.ico.org.uk).
Requests to exercise these rights can be made to info@trucleanplus.uk
8. Cookies
We use cookies for:
Authentication & status tracking.
Shopping cart functionality.
Personalisation.
Security.
Advertising and marketing relevance.
Analytics.
You can manage or delete cookies via your browser settings. Blocking cookies may impact website functionality.
9. Amendments
We may update this policy from time to time by publishing a new version on our website. Significant changes will be notified by email where appropriate.
10. Data Controller
TruClean Plus Ltd – Registered in England & Wales with Companies House.
Email: info@trucleanplus.uk
Phone: 0161 237 1595